Key Features List

A Featured Packed eCommerce Solution

Below are the key features of our in-house developed Tienda Online Shop system:

General Look & Feel

• Each Tienda online shop is individually branded by one of our graphic designers so you get a great looking web shop that perfectly reflects your organisation's branding and values.
• Professional eCommerce functionality and very easy for shoppers to use - we modelled the system on several of our favourite online shops to make a "best of breed" system.
• There can be any number of web pages in addition to the shop pages, or the online shop can be a sub-section within a wider website.
• Available in consumer and trade only versions, and can be further customised to suit specific needs.
• Designed specifically for retailers selling from the UK.

Products, Categories & Stock

• Can handle unlimited product items and unlimited categories nested to any depth, with products able to be put into multiple categories.
• Supports product variants where product items have different sizes or colours etc. Colour variants can be represented with colour swatches.
• Support for manufacturer names and logos and ability for the customer to sort and see all items from a particular manufacturer.
• Comprehensive stock function: Tienda can display how many items are in stock or just whether item is in or out of stock, and allows an “expected stock date” message to be displayed if required.
• Allows promotions such as special offers and featured items on the home page.
• Comprehensive product search functionality.
• Allows multiple photographs per product with large versions accessed by a single mouse click.
• Rich text editor allows product descriptions to have formatted text including bullets and embedded links.
• Allows PDF data sheets to be attached to any product.

Payments, VAT & Carriage

• Connects to all major UK acquiring banks and works with PayPal (via PayPal Accounts or PayPal credit card processing).
• Retailers can sell to any specific country list from UK only to worldwide.
• Understands UK VAT regulations and can handle sales of items at standard rate, reduced rate and zero rate with correct VAT being charged according to geographic selling region.
• Can sell B2C (VAT inclusive) and B2B (VAT exclusive) and is also suitable for merchants of all shapes and sizes.
• Calculates delivery costs automatically by total value, total weight of consignment or per item, based on country or region and allows priority delivery options where required.
• Accounts-friendly sales order documentation and comprehensive refund system directly to the card.
• Helps protect against chargebacks and allows 3D secure transactions.

Ease Of Use

• Fully content managed administration area for product management, processing orders, making refunds, eMarketing and sales reporting.
• Very quick and easy to populate the shop with products, change prices and generally update the product catalogue.
• Simple to put items on special offer discounts by £value or %.
• Reporting Pack: Tienda keeps track of all sales quantities and values and produces key management reports to enable merchants to easily identify top products, regions and customers as well as producing sales figures between any two dates.

Search Engine Optimisation

• Product and category pages are designed and tested to be very search engine friendly.
• Manufacturer and product names are automatically used as keywords and dynamically written into META tags etc.
• META tag description field can be manually edited for each product item.
• Category and product detail pages are ideal landing pages for eNewsletter promotions and Google AdWords campaigns.
• Regular search engine optimisation work is available from Perceptis to further boost search engine rankings, tailored to the retailer's budget.
• Google AdWords campaign management and reporting is also available to boost site visitors and sales.
• Tienda includes full statistical reporting so site visitors, conversions and marketing campaigns can be accurately measured.

Marketing

• Captures customer account details and allows eNewsletter sign up for those not ready to buy and this information can then be used for electronic marketing purposes.
• Has a latest news feature with the ability to display rolling news items on the home page.
• eNewsletter writing and broadcasting service is available from Perceptis.
• Tienda handles Promotional Codes, enables you to sell Gift Vouchers and to link items together to stimulate related sales.

Hosting & Support

• No technical knowledge or previous eCommerce experience are required as Perceptis handle all the required steps to get you online.
• Perceptis provides comprehensive training on the use of the Administration area.
• Hosting in a large and secure data centre, with backups of your web shop being taken every night.
• Tienda is fully supported by Perceptis and you can call us for help should anything go wrong.
• Perceptis will populate the shop initially if required.
• A photography service is also available to ensure you have high-quality photos of your products.

Additional Features In The Trade Only Version

• Trade credit accounts have to be approved by the retailer before items can be bought on trade credit, with an option to allow purchase by credit card prior to approval.
• Trade credit limits can be put in place for each customer and Tienda will enforce these.
• Products can be put into groups and those groups allocated trade discounts by individual customer.
• Customer sees their individual trade prices against each product once they have logged in.